Free growth plan

Turn one order
into a habit.

Points on every online order, rewards guests can see coming, and an email the moment one is ready. No cards, no app, nothing for your staff to track.

Get your free growth plan
A guest using a reward on their phone at the counter, with the loyalty program open on a laptop and a reward ready alert
  • Nothing to carryGuests join by ordering. No card in the wallet, no app to download.
  • A reward they can see comingPoints and progress sit right on your order page, so the next visit has a reason.
  • It brings them back for youAn email when a reward is ready, and a warning before points run out.
A guest picking up a takeout order and joining the rewards program with a welcome bonus

Joining takes nothing at all.

No sign-up form, no plastic card, no app in the way.

  • Guests become members by ordering online
  • A welcome bonus the moment they join
  • Sign in with a code, never a password
  • Points and progress on your order page
  • Their balance follows them across devices
  • Refer a friend, and both of them get points
A guest at the table checking out on their phone with a reward applied to the order

Points and rewards you decide.

Generous enough to matter, priced so it still works for you.

  • Points per dollar, set by you
  • A ladder of rewards, from a free treat to real money off
  • Tiers that earn faster the more a guest spends
  • Double-point nights whenever you want them
  • A surprise bonus on every so many orders
  • A monthly challenge for your regulars
A cashier applying a regular’s reward on the counter tablet while the guest waits with her phone and her order

Redeemed in one tap.

No codes to read out, no staff doing mental arithmetic.

  • The best reward they can afford, applied at checkout
  • The discount never goes past the order
  • Balance updated the second the order goes through
  • Points last a year, and every order resets the clock
  • A warning email before any points run out
  • Every reward and redemption in your dashboard

We set it all up. Your regulars do the rest.

  1. We build your program

    Points per dollar, your reward ladder, tiers and bonuses.

  2. We switch it on in ordering

    Points and rewards appear on your order page, in your brand.

  3. Guests start earning

    And we email them when a reward is ready.

Get your free growth plan

Better than a punch card.

Punch cards and loyalty apps

  • A card they leave at home
  • Another app to download
  • Staff keeping score by hand
  • No idea who is close to a reward
  • A separate loyalty bill

  • Points on every online order
  • Built into your ordering, nothing to install
  • Counted and redeemed automatically
  • Lists of who is ready, and who is slipping away
  • Included with DerbyFlow

DerbyFlow

Works with the rest of DerbyFlow.

Questions owners ask.

How do guests join?

They order online. That’s it. The first order enrolls them, with a welcome bonus, and their points follow their phone number.

Do guests need an app or a card?

No. Points live on your own order page, and they sign in with a code sent to their phone or email.

Can guests earn points in person?

Not yet. Points are earned on online orders today. Earning at the register needs a POS connection, and that’s on the way.

What can they redeem?

Whatever you put on the ladder, from a free treat to real money off. At checkout the best reward they can afford is applied in one tap.

Do points expire?

After a year without an order, and every order resets the clock. Guests get an email warning before any points run out.

Can we run double points?

Yes. Double or triple point events, a surprise bonus on every so many orders, and a monthly challenge for regulars.

How do guests know a reward is waiting?

We email them the moment it’s ready, and you get lists of who’s ready, who’s almost there and who’s going quiet.

Which package includes loyalty?

Every package. Loyalty is part of DerbyFlow, which comes with every Derby Digital package.