Bring them back.
Again and again.
Every guest who orders or books becomes someone you can reach. We write, build and send your email and text campaigns, and set up the automations that bring guests back.
You don’t own your guest list.
- Third parties keep your guestsDelivery apps and booking sites hold the names, emails and phone numbers. You don’t.
- A first visit can be the lastWithout a reason to come back, a happy guest simply forgets about you.
- The specials email never goes outYou mean to send it. Then Friday gets busy, and another week goes by.
What we do
Everything that brings guests back.
Our team writes it, builds it and sends it. You run the restaurant.
Email campaigns
We write, design and send every email: offers, events and seasonal sends.
Text campaigns
Short, well-timed texts for specials, events and last-minute tables.
Birthday journeys
Automatic birthday messages with a reason to celebrate at your place.
Loyalty and VIP
Your best regulars recognized and rewarded, automatically.
Win-back campaigns
Guests who haven’t been in for a while get a reason to come back.
Order and catering follow-up
Automatic follow-up after orders and catering inquiries, so no lead goes cold.
Guest segmentation
Lists split by what guests order and how often they come in, so every message fits.
List growth
Sign-up offers that grow your own guest list with every order and booking.
See every move we make.
Your marketing should never depend on a free afternoon. Every week you get a report in plain English, and a real team you can reach.
- What we didEvery email, text and automation we sent or set up.
- What movedOrders and bookings from your campaigns, and what changed.
- What is nextThe sends lined up for next week, and why.
Not another email tool.
Typical email software
- Another tool for you to learn
- The same blast to everyone
- Guest lists stuck in delivery apps
- Opens and clicks, and nothing else
- You chase them for updates
- A team that writes and sends every campaign
- Messages split by what guests order and when
- Your own guest list, growing every week
- A weekly report on orders and bookings
- A real team that comes to you
Results
Real results for real restaurants.
+28%Private event inquiriesThe MayflyLower East Side, NYC
+400%Site visitsThe AddisonMidtown, NYC
+31%Catering inquiriesSelene CateringFinancial District, NYC
+18%Online ordersRamsi's CafeLouisville, KY
+18%Private-event inquiriesJuke BarEast Village and Bushwick, NYC
+19%Catering inquiriesSakura BlueLouisville, KY
“...The launch really has been great. Many new customers and the availability to drive that traffic back to us should be great as well.. Also, really love the live tracking of how the program is working.”
Questions owners ask.
Won’t texts annoy my guests?
Not when they’re worth reading. We keep texts short, well timed and tied to something guests actually want, like a special or an event.
Where do the emails and phone numbers come from?
Your own guests: online orders, reservations, event and catering inquiries, and sign-up offers on your site, all collected in DerbyFlow.
Do I have to write anything?
No. We write, design and send every campaign. Just tell us what’s coming up.
Is texting my guests allowed?
Yes, when they’ve opted in. We only text guests who signed up, and every message includes a way to stop.
Which package includes email and text marketing?
Every package sends email and text campaigns for you. Visibility and Growth Partner add guest segmentation, list growth and automated journeys like birthdays and follow-up. Growth Partner adds win-back campaigns.