Free growth plan

An events team
that never sleeps.

Your AI concierge answers private event inquiries in about a minute, from your own rooms, packages and prices, and hands the conversation to your team the moment it should.

Get your free growth plan
A laptop on a set private dining table at night showing DerbyFlow, with an inquiry answered in one minute
  • Answered in about a minuteGuests hear back while they’re still deciding, even at 11 on a Saturday night.
  • Only says what’s trueIt answers from your own setup, and never names a price you haven’t saved.
  • Hands off at the right momentDiscounts, holding a date or an unhappy guest go straight to your team.
A guest at home late at night reading an answer about the Garden Room on her phone

Replies while they’re still deciding.

The venue that answers first usually books the party.

  • Writes the first reply to every new private event inquiry
  • Answers the guest’s follow-up emails too
  • Replies in about a minute, as your events team
  • Checks your calendar before it talks about dates
  • Every message saved on the inquiry
  • Goes quiet once a proposal is out or the event is booked
An events manager reviewing the restaurant’s own rooms and packages on a laptop

It only knows what you told it.

No made-up prices, no promised dates, no surprises.

  • Your rooms, packages, add-ons and policies
  • Your house rules and FAQ
  • It learns from the replies your team already sent
  • It won’t name a price you never saved
  • It won’t say a date is held or booked
  • Your menu only if you switch it on
An events manager taking a call at the host stand after an inquiry was handed to the team

Hands off at the right moment.

It knows when a conversation needs a person.

  • Discounts and fee waivers go to your team
  • So does holding a date or accepting a booking
  • An unhappy guest is handed over right away
  • Anything your setup doesn’t answer, too
  • The guest is told a person is taking over
  • It only takes back over when you say so
An owner and events manager testing a question and answer together on a laptop

Test it, then turn it on.

Nothing goes to a guest until you’re happy with how it answers.

  • Try it with a made-up inquiry first
  • Teach it in plain words, and see the change before it saves
  • See what it has learned, and correct it
  • Switch it on when you’re ready, off anytime
  • Your team can answer first, and it steps aside
  • Set up and tuned by our team with you

We set it all up. You close the events.

  1. We load your spaces and packages

    Rooms, minimums, packages, policies and house rules.

  2. We test it with you

    Made-up inquiries until it answers the way your team would.

  3. You switch it on

    New inquiries get answered in about a minute, and the tough ones come to you.

Get your free growth plan

Not a shared inbox.

Inquiries in a shared inbox

  • Inquiries wait until someone’s free
  • Whoever grabs it answers
  • Guesses on prices and dates
  • Hot leads go cold overnight
  • No record of what was said

  • Answered in about a minute
  • Answers from your real rooms and packages
  • Never names a price you haven’t saved
  • Replies at 11 on a Saturday night
  • Every message saved on the inquiry

DerbyFlow

Works with the rest of DerbyFlow.

Questions owners ask.

What does the concierge answer?

Private event inquiries, by email: your rooms, capacity, packages, prices, policies and open dates, using only what you’ve set up.

Can it book an event or take a deposit?

No. It answers questions and moves the conversation along. Holding dates, accepting bookings and deposits stay with your team.

What if it doesn’t know the answer?

It hands the conversation to your team and tells the guest a person is taking over, rather than guessing.

Can I test it before guests see it?

Yes. Try it with made-up inquiries, teach it in plain words, and only switch it on when you’re happy.

Is it a chat on my website?

No. It answers the emails that come in through your inquiry form, as your events team.

Does it answer the phone?

No. The concierge works over email today.

Does it handle catering too?

Not yet. It answers private event inquiries. Catering has its own automatic follow-up emails.

Which package includes the AI concierge?

Every package. The concierge is part of DerbyFlow, and our team sets it up with you.